Privacy Policy

Your privacy matters to us. This comprehensive policy explains how mordivonexa collects, uses, and protects your personal information when you use our financial education platform.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

1. Information We Collect

mordivonexa collects various types of information to provide you with comprehensive financial education services. We gather this information through different methods when you interact with our platform, register for courses, or communicate with our team.

Personal Information

Full name, email address, and telephone number when you create an account
Postal address for course materials and certification delivery
Professional background and experience level for course customisation
Payment information processed securely through our payment partners
Educational preferences and learning objectives you specify

Technical Information

Our platform automatically collects certain technical data to improve your learning experience and maintain system security. This includes your IP address, browser type, device information, and interaction patterns with our educational content.

2. How We Use Your Information

We use collected information exclusively to enhance your financial education experience and provide personalized learning opportunities. Your data helps us create tailored educational paths that match your current knowledge level and career aspirations.

Purpose	Data Used	Legal Basis
Course delivery and progress tracking	Name, email, learning preferences	Contract performance
Customer support and communication	Contact details, inquiry history	Legitimate interest
Platform improvement and analytics	Usage data, technical information	Legitimate interest
Marketing communications	Email, preferences	Consent

Your Rights Under UK GDPR

As a UK resident, you have specific rights regarding your personal data. You can request access to your information, ask for corrections, request deletion, or withdraw consent at any time. We respond to all valid requests within one month.

3. Data Sharing and Third Parties

mordivonexa maintains strict control over your personal information. We only share data with carefully selected partners who help us deliver our educational services, and we never sell your information to third parties for marketing purposes.

Authorised Service Providers

Payment processors for secure transaction handling (Stripe, PayPal)
Email service providers for course communications (Mailchimp)
Learning management system providers for course delivery
Analytics services to improve platform performance (Google Analytics with anonymised data)
Customer support tools for efficient help desk operations

All third-party providers are bound by strict data processing agreements that require them to maintain the same level of protection we provide. They can only process your data for the specific purposes we authorise.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security protocols are regularly reviewed and updated to address emerging threats.

Technical Safeguards

Our platform uses industry-standard encryption for data transmission and storage. All payment information is processed through PCI DSS compliant systems, and we never store complete payment card details on our servers.

Regular security audits and penetration testing help us identify and address potential vulnerabilities. Our development team follows secure coding practices, and we maintain detailed logs of all system access for monitoring purposes.

Organisational Measures

Access to personal data is strictly limited to authorised personnel who require it for their job functions. All staff members receive regular training on data protection principles and our privacy policies.

5. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. Different types of data are subject to varying retention periods based on their purpose and legal requirements.

Data Type	Retention Period	Reason
Account information	2 years after account closure	Customer service and legal compliance
Course progress data	5 years for certification records	Educational record maintenance
Payment records	7 years	Tax and accounting requirements
Marketing communications	Until consent withdrawn	Ongoing marketing permissions

6. Your Privacy Rights

Under UK data protection law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights quickly and efficiently.

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Ask us to correct any inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Ask us to limit how we use your information
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Oppose processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Remove permission for any consent-based processing

To exercise any of these rights, please contact our Data Protection Officer using the information provided below. We'll respond to your request within one month and may ask for identification to verify your identity.

7. International Data Transfers

While mordivonexa primarily operates within the UK, some of our service providers may process data outside the European Economic Area. When this occurs, we ensure appropriate safeguards are in place to protect your information.

All international transfers comply with UK GDPR requirements and are protected by adequacy decisions, standard contractual clauses, or other approved transfer mechanisms. We regularly review these arrangements to ensure continued protection.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised content. We categorise cookies based on their function and obtain appropriate consent where required.

Cookie Categories

Essential Cookies: Required for basic website functionality and security
Performance Cookies: Help us understand how visitors interact with our site
Functional Cookies: Remember your preferences and personalise your experience
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences or our cookie consent tool. Note that disabling certain cookies may affect website functionality and your user experience.

9. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we'll notify you through email or prominent notices on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this document indicates when the policy was last updated.

Contact Information

If you have questions about this privacy policy or want to exercise your data protection rights, please contact us:

Data Protection Officer
mordivonexa Financial Education
109-115 Blackfriars Rd, South Bank
London SE1 8HW, United Kingdom

Email: privacy@mordivonexa.com
Phone: +44 7701 055831

If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.